FAQ

1. Ordering & Payment Security (关于订购与支付安全)
Q1: How do I place an order?
The ordering process is simple and straightforward. Just follow these four steps:

• Select Products: Browse our catalog and add the products you like to your cart.

• Enter Information: Proceed to checkout and accurately fill in your shipping address and contact details.

• Secure Payment: We accept major credit cards such as Visa, Mastercard, American Express, Discover, etc. All transactions are processed directly through a highly encrypted payment gateway, without the need for complicated redirects.

• Confirm Order: Once payment is successful, you will receive a confirmation email, and we will proceed with your shipment.

🔒 Security Assurance: We use globally recognized PCI-DSS certified platforms and end-to-end encryption technology. This means your credit card information is processed through secure financial channels, and our system does not store any of your card's sensitive data, ensuring 100% security during the payment process.

Q2: Is my payment information safe?
Absolutely safe. Protecting your privacy and financial security is our top priority. We have implemented a dual protection system:

• Global Financial Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), which meets the highest global standards for payment data security.

• Bank-Level Encryption: SSL/TLS end-to-end encryption ensures that your credit card number, billing address, and other sensitive data are securely transmitted. Even our backend staff cannot access your private card information, ensuring your shopping experience is worry-free.

2. Order Processing & Delivery Time (订单发货与交货时间)
Q3: Where is my order shipped from? How long will it take?
All our products are shipped directly from our warehouse in the USA to ensure quality control and efficiency.

• Order Processing: After your order is confirmed (usually within 12 hours of successful payment), we will complete sorting and hand the package over to the logistics company within 2 business days.

• Estimated Delivery Time:

  • Domestic U.S. Orders: Enjoy fast logistics with a standard delivery time of 3-5 business days.

  • International Orders: Usually 7-15 business days, depending on destination and local logistics speed.

3. Duties & Taxes (关税与进口税费)
Q4: Will I need to pay additional duties or taxes when receiving my package?
You won’t need to pay anything extra. We offer an all-inclusive pricing policy for smooth international shopping:

• Taxes Included: The total amount you pay at checkout includes product costs, international shipping, and any potential import duties and VAT (Value Added Tax) for your destination country.

• Zero Hidden Fees: Once the package arrives, there are no additional payments required. We handle customs clearance and tax payments on your behalf.

4. Order Tracking & After-Sales (订单跟踪与售后)
Q5: How can I track my order status in real-time?
We offer full transparency with real-time tracking:

• Email Notification: After shipment, our system will automatically send the tracking number to your registered email.

• Account Inquiry: You can log into your account anytime and check the real-time logistics progress under "Order History."